Here you will find answers to frequently asked questions. If your question is not answered here, please feel free to write to us in the chat or using the contact form.
Buying advice
I have a question about an item?
If you have a question about an article, e.g. For example, if you have any questions regarding size or fit, please write to us in the chat.
What if an item you want is sold out?
We endeavor to deliver additional items that are in demand. If you would like to be informed about a subsequent delivery of your desired item, please enter your email address on the item page (button: Desired item sold out?) to receive a notification should the item be available again.
Advice via WhatsApp video call
You can arrange an appointment for a video call where we can advise you personally. After a short exchange about your wishes, we will make suggestions, show you our selection and, if desired, give you a few styling tips.
Please use our chat to make an appointment.
Order
Do I have to create a customer account to be able to order?
You can also order from us as a “guest” without a customer account. Nevertheless, you can easily access information about your current orders using the order number. Please use the chat for this.
What payment methods does the shop offer?
Credit cards (Visa, Mastercard, American Express)
Paypal
Instant transfer (Klarna)
What happens after the order is completed?
Shortly after you have completed your order, you will receive an order confirmation by email (didn't get it? Please check your spam folder).
We process the order within 1-5 working days and then ship it with DHL. You will receive a shipping confirmation by email including a link to track the shipment.
What is the status of my order?
You can see the status of your order confirmation or start a query. Please use our chat for this.
Shipment
How much are the shipping costs?
Free collection at N°129 concept store, Neusser Str. 129, 40219 Düsseldorf
DHL shipping DE € 5.95
DHL shipping AT €11.95
DHL shipping EU: €14.95
How long does delivery take?
Processing time 1-3 working days. As soon as we have shipped, you will receive a shipping confirmation including a link to track the shipment.
DHL Standard DE (2-5 working days)
DHL Standard EU (2-14 working days)
If you pay by bank transfer, please note that we can only ship once we have received payment.
Can I track a shipment?
Yes. You will receive a shipping confirmation from us by email. This message contains a tracking link.
Return
How can I return items?
Return possible within 14 days with receipt if the item is unworn and the label is still attached. No makeup, decor residue, cigarette smoke, perfume or other odors.
The buyer bears the return shipping costs!
Important:
- Please use the Self Serve Service in the online shop, this is our new returns portal
- After confirming your return, you will send the goods to:
N°129 office/Loft3
Bürger Str. 20
40219 Düsseldorf
You are also welcome to come to our store and return items there free of charge.
When will I receive my refund?
We will issue the refund back to the same payment method you used to purchase from us within 7-10 business days.
Please note that depending on the payment method you choose, it may take a while until you see the credit. If you do not receive a refund within 14 days, please contact us.
I have something to complain about
If you are not satisfied with an order or item, please use our portal for returns and exchanges .
We will then contact you.
Contact
How can I contact customer service?
Customer service can be reached via chat .
N°129 concept store Düsseldorf
N°129 concept store
Neusser Str. 129
40219 Düsseldorf
Telephone: 021193368626
WhatsApp: 017641290000